Privacy Policy

Information we collect

• Account details: name, phone, email, and organization (if applicable).
• Order details: items, preferences (e.g., sugar/milk choices), and transaction IDs.
• Usage data: device info, browser type, IP, and interaction logs for troubleshooting and improvements.
• Support interactions: messages and feedback shared with us.

How we use data

• Process and fulfill orders, including payment confirmation and pickup/delivery updates.
• Improve menu, service speed, and app reliability.
• Send service-related notifications; occasional offers are sent only with your consent.
• Detect and prevent fraud or misuse.

Sharing

We do not sell your data. We share only with essential service providers (e.g., payment processors, analytics tools) under confidentiality obligations, or when required by law.

Cookies & tracking

We use cookies or similar technologies to keep you signed in, remember preferences, and measure usage. You can adjust browser settings to limit cookies, but some features may not work as expected.

Data retention

We retain order and account records for operational, accounting, and legal requirements. When data is no longer needed, we delete or anonymize it where feasible.

Security

We use reasonable technical and organizational measures to protect information. No system is fully secure, so please use strong passwords and keep your device protected.

Your choices

• Update or correct your profile information within the app or by contacting support.
• Opt out of promotional messages via provided unsubscribe options.
• Request deletion of your account; some records may be retained as required by law.

Contact

For privacy questions or requests, reach us at customercare@prithvimail.com or 8056672405, or write to 5/178 D Mangalam Road, Sultanpettai Mangalam, Vamjipalayam, Tirupur, Coimbatore, Tamil Nadu 641603.