Our beverages are made fresh. This policy explains when cancellations or refunds are possible.
You may cancel an order before preparation begins. If cancellation is accepted, we will reverse the charge to your original payment method.
Once brewing or preparation starts, cancellation is generally not possible due to the perishable nature of tea and coffee.
If you receive an incorrect item or find a quality issue, please report it to the counter team or contact us at 8056672405 or customercare@prithvimail.com within the same day. If verified, we can replace the item or issue a refund at our discretion.
Approved refunds are initiated within 1-2 business days. The time for the amount to reflect depends on your bank or payment provider.
For any refund or cancellation queries, reach us at 8056672405 or customercare@prithvimail.com, or visit us at 5/178 D Mangalam Road, Sultanpettai Mangalam, Vamjipalayam, Tirupur, Coimbatore, Tamil Nadu 641603.