Delivery & Pickup Policy
Last updated on Dec 8, 2025
We primarily serve fresh tea and coffee within the campus/office premises. This policy explains how pickup and any on-premise delivery works.
Service area
Orders are prepared at our canteen and are available for pickup at the designated counter. If delivery is offered, it is limited to the approved campus/office area only.
Timelines
- Most beverage orders are ready within a few minutes during operating hours.
- Estimated ready times shown in the app are indicative and can vary with demand.
- Delays due to factors beyond our control (e.g., equipment issues) will be communicated where possible.
Pickup
- Present your order ID or show the app screen at the counter to collect.
- Please collect promptly to enjoy the beverage at its best temperature and quality.
Delivery (if enabled)
- Delivery is subject to staff availability and may pause during peak times.
- Ensure accurate location instructions; we are not responsible for delays caused by incorrect details.
- Risk passes to you upon handover at the provided location.
Contact
For delivery or pickup questions, contact 8056672405 or customercare@prithvimail.com, or visit us at 5/178 D Mangalam Road, Sultanpettai Mangalam, Vamjipalayam, Tirupur, Coimbatore, Tamil Nadu 641603.